Buyer Protection

Buying a product

What you do

• You place an order at checkout. This is your offer to buy the product under these Terms.
• By checking out, you agree we may communicate with you electronically (including by email) for order confirmations, receipts, and notices.

What we do

We review the order and may accept or decline it for any reason (including availability, errors, fraud checks, or limits on quantities).

If we accept

We will send you an order confirmation email with your order number and product details. The contract is formed when that email is sent.

If we cannot accept

If we cannot accept or must cancel an order (for example, because the product is unavailable or there was a pricing/error issue), we'll let you know and you won't be charged, or we'll refund you if a charge went through

Payments, taxes and refunds

Prices and what you pay

• The price you pay is the price shown at checkout when you place your order. Taxes, shipping, and handling (if any) are shown before you pay.
• We may correct obvious pricing or availability errors and cancel an order arising from such errors.
• Price changes apply only to future orders. However, prices are subject to change without notice.

One-click feature

At checkout you may see a box to save your details for faster future purchases. If you tick it, you agree we can store and use your saved name, email, mobile, card details, billing and shipping addresses, chosen shipping method, and product/order details to recognize you and pre-fill checkout next time. You can turn this off later by changing your preferences or contacting support. Processing follows applicable data-protection laws and our Privacy Policy.

Paying securely

• You authorize us to charge your chosen payment method for your order and applicable taxes. We may ask for payment details (card number, expiry, billing info) and run fraud and authorization checks. You confirm this information is accurate and that you're authorized to use the method provided. Payments are non-refundable and non-transferable except as expressly provided in these Terms.
• If you pay by card, we charge it when your order is processed. Completing a payment depends on: (i) you providing complete and accurate information, (ii) your card issuer's authorization, and (iii) our acceptance of your payment.
• Also, to assure a safe environment for all users, you make a commitment to cooperate with all verification or fraud-prevention checks (for example, identity or payment validation). Failure to do so will result in the refusal or cancellation of your order.

When can we cancel or stop payment?

We may cancel a payment or prevent future payments, for example if:

• There's a breach of these Terms or applicable law.
• Your payment method is declined.
• We suspect fraud or improper activity.
• There are excessive disputes or reversals.
• You don't cooperate with requested verifications.

Taxes

• We calculate, collect, and remit applicable transaction taxes for your order, except taxes that may be imposed specifically on you as the buyer (for example, import duties).
• You agree to pay those buyer-only taxes directly to authorities or reimburse us if we pay them on your behalf.

Refunds and returns

To request a cancellation, return, or refund, contact us via our support channel (Contact Us).

Orders are, usually, non-refundable. For more information, please check our Refund & Return Policy.

Currency

Unless stated otherwise, all fees, taxes, and payments are in United States dollars (USD).

Delivery and access

PagAmerican provides support for both digital and physical products.

Delivery

• After your order is accepted, we may extend delivery deadlines or refuse shipment for reasons like availability, risk checks or error. We will not be held liable if a product is unavailable or shipment is delayed.
• If your delivery is damaged, incomplete or you're unhappy with the product, contact us. For more information go to our Refund & Return Policy.

Digital access and uptime

• You'll get access to digital products through our platform or links we provide.
• Online services may be temporarily unavailable for maintenance, security, capacity, or other reasons. Such situations will be considered as force majeure, excluding our liability.

If a product includes software, your use of that software is governed by the Supplier's end-user license terms; please read those terms carefully.

Your responsibilities as a Buyer

• Buy for personal use, not for commercial resale or export, and follow all laws that apply to your purchase, receipt, possession, and use of the product.
• Use the services lawfully and do not abuse them. In particular, don't scrape, copy, or frame the site; don't bypass security; don't reverse-engineer software; don't spread malware, spam, or automated traffic; don't impersonate others; and don't collect personal data from users without permission. We may investigate and enforce these rules.
• Review and comply with our Privacy Policy when using the services or providing personal data.

Termination by us

These terms can end automatically if you fail to comply or if you stop using the services. We may also suspend or end your access, or cancel orders, at our sole discretion, at any time and without notice.

When these terms end, your right to use the site and services stops immediately. Certain sections continue to apply after termination (for example, payments due, IP, disclaimers, limits of liability, dispute resolution, and notices)

Dispute Resolution

Governing law and forum

These Terms are governed by the U.S. Federal Arbitration Act, federal arbitration law, and the laws of the State of Delaware (without regard to conflicts rules). For disputes that aren't required to be arbitrated, the exclusive courts are in Delaware, and both sides waive objections to jurisdiction and venue there.